Frequently Asked Questions

Q – Do I have to sign a contract?
A – No not at all, Your service can be started or stopped with just a phone call.

Q – How often should my garden be cleaned?
A – Its entirely up to you, some customers prefer once a week and some customers are bi weekly.

Q – Do I have to be home for the service?
A – No, although we will need access to your garden or the area to be cleaned, we would recommend that dogs are left inside prior to our arrival,we will make sure gates are closed and secure upon leaving.

Q – Can I schedule my service for a particular day?
AYes, For example, if you have a gardener, it is best to schedule our visit for the day before.

Q – How do i pay?
A – You can set up a standing order, this would need to be paid in advance, or we take cash payments on the day .
Q – How do you prevent spreading any diseases?
A – We disinfect our equipment and shoes after every clean.

Q – What is done with the poop?
A – It is properly disposed of as per regulations.

Q – I normally lock my gate, is this a problem?
A – You can leave your gate unlocked for our visit; give us a key or the combination.

Q – Is there an extra charge for the first time?
A – There may be an extra charge for the first service if there has been a lot of accumulation of waste over time.

Q – What if I don’t need service for a few weeks?
A – Just notify us at least 24hours before our visit.

Questions & Answers about our DEFRA Approved Disinfectant

Diseases:

Q – Does the disinfectant concentrate we use kill feline Corona Virus?
A – Yes, at a 1:100 dilution ratio with a contact time of 5 minutes.

Q – Does the disinfectant concentrate we use kill feline Calicivirus?
A – The company that supply the disinfectant are in the process of testing it and will let the relevant companies that use it know.

Q – Does the disinfectant kill Feline panuelcopia virus?
A – Yes, at a 1:100 dilution with a contact time of 30 minutes.

Q – Does the disinfectant kill ringworm?
A – Yes, at a 1:100 dilution with a contact time of 60 minutes, spray the disinfectant directly onto the animal. Try to avoid spraying the disinfectant into the animal’s mouth and eyes.  Alternatively, if your pet or animal in your care is nervous or would not like being sprayed you can use our disinfectant wipes to wipe down the area.

Q – Does the disinfectant kill Giardia?
A – No, Giardia is a parasite that acts inside the animal. You can help stop the spread of the disease.  The spread of Giardia is done by faeces so if you’re mindful of the removal of faeces and then disinfect the area this will stop the spread of eggs of the parasite. The eggs of the parasite are contained within the faeces of the animal it has infected, as a general note it is always a good idea to